Privacy Policy

Introduction

Cogvane ("we", "us", "our") is a watch service business operating from 56 Thalang Road, Talat Yai, Phuket 83000, Thailand. This policy explains how we handle personal information provided to us when you use our website or contact us about a service.

We take data handling seriously and collect only what is necessary to communicate with clients and manage service enquiries. This policy applies to information collected through our website at cogvane.world and through direct communications.

What data we collect

When you contact us through the website form or by email, we may receive:

• Your name
• Email address
• Phone number (if provided)
• Information about your watch and the service you're enquiring about

We also collect standard website analytics data (page views, browser type, general location) through cookies and analytics tools, subject to your cookie preferences. No financial or payment information is collected through this website.

How and why we use your data

Personal information submitted through our contact form or sent by email is used to:

• Respond to your enquiry about a service
• Communicate about your watch during and after a service
• Provide you with service records and documentation
• Maintain a record of completed services for our own business records

Legal basis for processing: your data is processed on the basis of your consent (when you submit a form), legitimate interest (when you make a direct enquiry), and performance of a service agreement once a service is confirmed.

We do not use your personal data for marketing without your explicit agreement, and we do not sell or share it with third parties for commercial purposes.

Data retention

Enquiry data from the contact form is retained for up to 12 months to allow follow-up on open or recent service conversations. Service records (which may include your name and the nature of the work carried out) are kept for up to 5 years as part of our business records. You may request deletion of your personal data at any time (see Your Rights below).

Data protection measures

We store electronic communications and records using password-protected systems. Correspondence related to your service is not shared with individuals outside our business except where required to complete a service (for example, a specialist parts supplier requiring a description of the calibre). Physical service records are kept in a secure location at the bench.

Cookies

Our website uses cookies for basic site function and, where you consent, for analytics. See our Cookie Policy for full details of the types of cookies used and how to manage your preferences.

Third-party services

Our website may use Google Analytics and similar tools to understand how visitors use the site. These services process anonymised usage data subject to their own privacy terms. We may also use Google Maps (embedded on the site) which is subject to Google's privacy policy. We do not use advertising networks or social media tracking pixels without disclosing this.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has submitted information to us, please contact us so we can remove it.

Your rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable principles, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your data for certain purposes
• Withdraw consent where processing is based on consent
• Request portability of your data in a common format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Policy changes

This policy may be updated from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website following a policy update constitutes acceptance of the revised terms.

Contact us about data

For any questions about this policy or about personal data we may hold:

• Email: [email protected]
• Address: Cogvane, 56 Thalang Road, Talat Yai, Phuket 83000, Thailand
• Phone: +66 76 308 6291